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Clinical Manager (RN)
Description
About Stem Health
Stem Health is reimagining the primary care experience for individuals who want a more thoughtful relationship with their health. Physician-led and membership-based, we combine medical excellence with the warmth of hospitality anchored in a beautifully designed flagship clinic at First Canadian Place, opening September 2026. Our care model is relationship-based, data-informed, and built on time, trust, and exceptional service.
Position Summary
At Stem Health, the quality of clinical care is not just a function of the providers we hire, it is a function of the systems, standards, and culture that surround them. Our Clinical Manager is the person who builds and safeguards those foundations: ensuring that every clinical interaction meets the highest standard of safety, quality, and professionalism, that every regulated team member is supported and performing at their best, and that the day-to-day rhythm of clinical operations reflects the level of care our members experience and expect.
We are looking for an experienced Registered Nurse with strong clinical judgment, genuine leadership instincts, and the organizational precision to manage a complex, multidisciplinary environment. Reporting to the Medical Director and working closely with the CEO, you will be responsible for the clinical operations of our flagship clinic from staffing, scheduling, and credentialing to quality improvement, regulatory compliance, IPAC, and the ongoing development of clinical staff. This is a senior, high-ownership role for someone who takes equal pride in clinical excellence and in the team that delivers it.
Key Responsibilities
Clinical operations and workflow management
- Oversee the day-to-day clinical operations of the clinic, ensuring all care delivery processes run efficiently, safely, and in alignment with Stem Health's clinical standards and member experience commitments.
- Design, implement, and continuously improve clinical workflows, protocols, and standard operating procedures across all clinical departments nursing, allied health, and diagnostic services.
- Manage clinic scheduling and patient flow to ensure appointments are appropriately allocated, wait times are minimized, and clinical capacity is optimized across the multidisciplinary team.
- Serve as the primary point of escalation for clinical operations issues identifying bottlenecks, resolving conflicts, and driving continuous improvement with urgency and composure.
Clinical staff leadership and development
- Lead, support, and develop a multidisciplinary clinical team including nurses, allied health practitioners, care coordinators, and clinical support staff fostering a culture of accountability, collaboration, and continuous learning.
- Conduct regular performance evaluations, provide ongoing coaching and feedback, and develop individualized growth plans that support each team member's professional development.
- Lead clinical onboarding for new hires ensuring every clinician is fully oriented to Stem Health's protocols, systems, standards, and culture before seeing members.
- Facilitate regular clinical team meetings, case reviews, and educational sessions to maintain alignment, share learnings, and elevate collective practice standards.
- Recruit and interview clinical candidates in partnership with HR and the Medical Director, contributing clinical expertise to hiring decisions across the care team.
Quality improvement and patient safety
- Develop, lead, and maintain a robust quality improvement program establishing clinical KPIs, auditing care delivery against established standards, and driving measurable improvement across the team.
- Conduct regular chart audits and clinical practice reviews to identify deviations, safety concerns, or opportunities to improve the quality and consistency of care.
- Lead the investigation and root cause analysis of clinical incidents, near-misses, and member complaints implementing corrective actions, documenting findings, and reporting to the Medical Director as appropriate.
- Monitor and track clinical outcomes data, member satisfaction indicators, and safety metrics, presenting findings to leadership and using data to inform quality priorities.
- Champion a culture of psychological safety where clinical staff feel confident raising concerns, reporting errors, and participating in improvement initiatives without fear of blame.
Regulatory compliance and IPAC
- Ensure the clinic maintains full compliance with all applicable Ontario regulatory requirements, including College of Nurses of Ontario (CNO) standards, applicable College standards for allied health disciplines, and Ontario Health regulations.
- Develop, implement, and oversee the clinic's Infection Prevention and Control (IPAC) program in accordance with Public Health Ontario guidelines and Ontario Regulation 261/17 including staff education, environmental audits, outbreak protocols, and documentation.
- Manage the clinic's medication management, storage, and administration protocols in compliance with applicable regulatory requirements.
- Maintain all required clinical policies, procedures, and documentation to ensure the clinic is audit-ready at all times.
- Stay current with regulatory changes affecting clinical practice in Ontario and proactively update clinic policies and staff training as needed.
Credentialing and clinical workforce management
- Manage clinical credentialing for all regulated practitioners tracking registrations, certifications, and licences, ensuring renewals are completed on time, and maintaining complete, audit-ready records for every clinician on staff.
- Ensure all clinical staff are practicing within their authorized scope under the applicable regulatory college, and escalate any scope or practice concerns to the Medical Director promptly.
- Coordinate clinical staff scheduling, coverage, and on-call arrangements to ensure appropriate clinical capacity across all service areas at all times.
- Manage clinical supply inventory overseeing procurement, par levels, expiry tracking, and equipment maintenance in coordination with the operations team.
Member experience and clinical advocacy
- Serve as a senior clinical resource for members with complex needs, clinical questions, or care concerns responding with warmth, expertise, and appropriate escalation to the physician team.
- Collaborate with the Care Coordinator and Client Experience team to ensure seamless integration between clinical and concierge functions, with the member's experience at the centre of every touchpoint.
- Support the development of clinical education materials, member health resources, and preventive care communications in collaboration with the physician team.
Qualifications & Experience
- Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO) required.
- Bachelor of Science in Nursing (BScN) required; a graduate degree in nursing, health administration, or a related field is a significant asset.
- Minimum 5 years of clinical nursing experience, with at least 2–3 years in a clinical leadership, charge nurse, or nurse management role.
- Demonstrated experience managing multidisciplinary clinical teams in an outpatient, primary care, or private clinic setting.
- Strong working knowledge of Ontario regulatory requirements, CNO standards of practice, IPAC guidelines, and applicable health legislation (PHIPA, OHSA).
- Proven track record in quality improvement, clinical audit, incident management, and the development of clinical policies and protocols.
- Experience with clinical credentialing, workforce management, and scheduling in a multi-disciplinary environment.
- Exceptional leadership and communication skills confident, warm, and credible with both clinical staff and members.
- Proficiency with EHR/EMR systems and digital clinical workflows; experience in a modern, technology-enabled clinic is an asset.
- Current BLS/BCLS certification.
- Certification in Infection Control (CIC) or experience as an IPAC lead is a strong asset.
Core Competencies
- Clinical leadership and multidisciplinary team development inspiring high performance and professional growth.
- Quality improvement, clinical audit, and patient safety program design and execution.
- Regulatory compliance, IPAC, and clinical governance in the Ontario healthcare context.
- Clinical credentialing, scope of practice management, and workforce planning.
- Operational problem-solving calm, decisive, and effective under pressure.
- Member advocacy and experience understanding that clinical excellence and exceptional service are inseparable.
Ideal Candidate
You are a clinician who has stepped naturally into leadership not because you left bedside care behind, but because you found a way to multiply its impact. You hold high standards for clinical practice, are relentless about safety and quality, and know how to build a team that shares those values and delivers on them every day. You are as comfortable developing a clinical policy as you are coaching a nurse through a difficult conversation or supporting a member through a complex health concern. You are organized, credible, and warm, the kind of leader that clinical staff want to work for and members feel safe with.
Why Join Stem Health
- A founding clinical leadership role at a physician-led, membership-based clinic opening at First Canadian Place in September 2026 the opportunity to build clinical operations from the ground up.
- Direct partnership with the Medical Director and CEO in shaping Stem Health's clinical model, culture, and standards from day one.
- A multidisciplinary team of exceptional clinicians, nurses, allied health providers, care coordinators, and diagnostics professionals who share your commitment to excellence.
- A care model built on time, trust, and relationships: the clinical environment you have always wanted to lead in.
- Meaningful professional growth as we expand, so does the scope and impact of this role.